Performance Guarantee
Print the Performance Guarantee
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Performance
Guarantee
If
for any reason you are not satisfied with the performance of your
new D3 Custom Slalom
Ski (Performance Guarantee applies only to certain models skis)
you may return it within thirty (30) days for a refund.
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Performance
Guarantee Conditions
Guarantee
only applies to factory direct full retail purchases.
Thirty
(30) day period commences on the day the customer receives the ski.
Ski
must be returned in NEW
condition - please take great care not to scratch or damage
the ski - please leave the protective tape on the ski -
damage will result in a charge upon return - i.e. excessive
top scratches, handle dings, dock and or rock scratches on the
bottom, ect..
Within
the thirty (30) day period if you decide to return the ski please
contact customer service at 916-714-9389 or e-mail info@d3skis.com.
Please understand we need to hear from you PRIOR
to the expiration of the thirty (30) day period. ABSOLUTELY NO
EXCEPTIONS.
We
will then issue you a Return Authorization Number (RA#). Attach your
name, address, phone number to the ski. At your expense ship the ski
to the D3 Custom Skis factory located at 807 Prospect St #4,
Ellensburg, WA 98926 - Please write your RA# on the outside of
the package - All packages without an RA# will be refused.
Please insure the ski as D3 Custom Skis will not be responsible for
damage caused while in transit.
Once
we receive the ski it will be inspected. After clearing inspection
you will then receive a refund for the ski. D3 Custom Skis will
deduct a $75 DEMO FEE from the refund. All freight costs are
non-refundable.
Please
only use a hand screwdriver to install your bindings. Use only
provided hardware to attach bindings and please take extra care not
to cross thread the screws while starting them.
Please
follow binding, fin and wing position recommendations that are
provided with the ski.
Returns
/ Exchanges
All
returns and exchanges must be made within fifteen (15) days after
customer receives the item.
All
Items being returned must be new with the original packaging and
hardware.
Any
soft good or accessory that has been deemed used will be returned to
the customer at customer's expense.
Bindings
being returned or exchanged that have been mounted by the customer
will incur a plate and pad replacement cost of $20 per binding. The
washer leaves a mark on the plate making the binding not salable as
new thus making the replacement of the plates and pads necessary.
ABSOLUTELY NO EXCEPTIONS.
Within
the fifteen (15) day period if you need to return or exchange an
item please contact customer service at 916-714-9389 or e-mail
info@d3skis.com.
Please understand we need to hear from you PRIOR
to the fifteen (15) day period. ABSOLUTELY NO EXCEPTIONS.
We
will then issue you a Return Authorization Number (RA#). Attach your
name, address, phone number to the item. At your expense ship the
item to the D3 Custom Skis factory located at 807 Prospect St #4,
Ellensburg, WA 98926 - Please write your RA# on the outside of
the package - All packages without an RA# will be refused.
Please insure the item as D3 Custom Skis will not be responsible for
damage caused while in transit.
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