Performance Guarantee

Print the Performance Guarantee

Performance Guarantee

If for any reason you are not satisfied with the performance of your new D3 Custom Slalom Ski (Performance Guarantee applies only to certain models skis) you may return it within thirty (30) days for a refund.


Performance Guarantee Conditions

  • Guarantee only applies to factory direct full retail purchases.

  • Thirty (30) day period commences on the day the customer receives the ski.

  • Ski must be returned in NEW condition - please take great care not to scratch or damage the ski - please leave the protective tape on the ski - damage will result in a charge upon return - i.e. excessive top scratches, handle dings, dock and or rock scratches on the bottom, ect..

  • Within the thirty (30) day period if you decide to return the ski please contact customer service at 916-714-9389 or e-mail info@d3skis.com. Please understand we need to hear from you PRIOR to the expiration of the thirty (30) day period. ABSOLUTELY NO EXCEPTIONS.

  • We will then issue you a Return Authorization Number (RA#). Attach your name, address, phone number to the ski. At your expense ship the ski to the D3 Custom Skis factory located at 807 Prospect St #4, Ellensburg, WA 98926 - Please write your RA# on the outside of the package - All packages without an RA# will be refused. Please insure the ski as D3 Custom Skis will not be responsible for damage caused while in transit.

  • Once we receive the ski it will be inspected. After clearing inspection you will then receive a refund for the ski. D3 Custom Skis will deduct a $75 DEMO FEE from the refund. All freight costs are non-refundable.

  • Please only use a hand screwdriver to install your bindings. Use only provided hardware to attach bindings and please take extra care not to cross thread the screws while starting them.

  • Please follow binding, fin and wing position recommendations that are provided with the ski.



Returns / Exchanges

  • All returns and exchanges must be made within fifteen (15) days after customer receives the item.

  • All Items being returned must be new with the original packaging and hardware.

  • Any soft good or accessory that has been deemed used will be returned to the customer at customer's expense.

  • Bindings being returned or exchanged that have been mounted by the customer will incur a plate and pad replacement cost of $20 per binding. The washer leaves a mark on the plate making the binding not salable as new thus making the replacement of the plates and pads necessary. ABSOLUTELY NO EXCEPTIONS.

  • Within the fifteen (15) day period if you need to return or exchange an item please contact customer service at 916-714-9389 or e-mail info@d3skis.com. Please understand we need to hear from you PRIOR to the fifteen (15) day period. ABSOLUTELY NO EXCEPTIONS.

  • We will then issue you a Return Authorization Number (RA#). Attach your name, address, phone number to the item. At your expense ship the item to the D3 Custom Skis factory located at 807 Prospect St #4, Ellensburg, WA 98926 - Please write your RA# on the outside of the package - All packages without an RA# will be refused. Please insure the item as D3 Custom Skis will not be responsible for damage caused while in transit.